// support

How can we help?

Browse common questions below, or reach out directly.

Can't find what you're looking for? Send us a message and we'll get back to you.

// frequently asked questions

Does 01Oneiro send my dream journals to the internet?

No. The AI model runs entirely on your iPhone. Your personal logs and interpretations are never sent to any server. After the initial model download, the app works with no internet connection at all.

Why does the app need to download a large file first?

01Oneiro uses advanced large language AI models, which run locally on your device. The initial download contains the model weights. This only happens once. After that, no data transfer is needed.

Which iPhones are supported?

01Oneiro requires an iPhone equipped with a sufficient neural engine, such as the iPhone 15 Pro (A17 Pro chip) or newer devices containing Apple's MLX capabilities, to handle heavy on-device processing.

What is the memory feature? Can I turn it off?

01Oneiro builds a private catalog of recurring symbols and themes from the dreams you record, providing a rich, analytical reflection of your long-term patterns.

All memory is stored locally on your device. You can reset it any time in Settings.

The app crashed or the interpreter stopped responding. What should I do?

On-device AI inference requires significant memory. Make sure no other large apps are running in the background. If crashes happen frequently, try restarting your device or reaching out via email with your iPhone model and iOS version so we can investigate.

How do I delete all my data?

All data is stored locally on your device. To delete everything, simply delete 01Oneiro from your iPhone — all logs, dream memories, and settings are removed instantly.

Is the app available on Android or iPad?

Currently, 01Oneiro is available on iPhone only. iPad support is planned. Android is not currently supported because the app relies on Apple's MLX framework for on-device inference, which is specific to Apple Silicon.